Privacy & POPIA Notice

1. Responsible party and contact

For this website, EBK Holding Group (Pty) Ltd, operating the EBK Integrated Solutions platform, is the responsible party for personal information processed through the platform.

2. Information we may collect

• Identity and contact information, including name, email address, telephone number, organisation and role.
• Enquiry, account, product-interest, contributor, partnership and commercial information you submit.
• Newsletter and direct-marketing preferences, including when and how consent was provided or withdrawn.
• Transaction and fulfilment information received from approved payment, checkout or delivery providers where required to administer a purchase.
• Technical information such as IP address, browser, device, referral source, security logs and consent preferences.
• Correspondence and relationship records required to respond to you and administer our engagement.

3. How information is collected

Information may be collected directly through website forms, email, telephone, WhatsApp, meetings, purchases and applications; from your organisation or authorised representative; from lawful public business sources; and automatically through essential website and security technology.

4. Why we process information

• To deliver requested guides, playbooks, tools, services and support.
• To respond to enquiries and evaluate commercial, contributor, supplier or partnership opportunities.
• To administer purchases, access, fulfilment, records and customer support.
• To secure, troubleshoot, measure and improve the website and platform.
• To comply with legal, tax, accounting, record-keeping and regulatory obligations.
• To communicate relevant updates where permitted by law or where valid consent has been provided.
• To establish, exercise or defend legal rights.

5. Lawful processing

We process personal information where necessary to conclude or perform a contract, comply with a legal obligation, protect a legitimate interest, pursue proportionate legitimate business interests, or where you have given voluntary, specific and informed consent. Consent may be withdrawn without affecting prior lawful processing.

6. Sharing and operators

Information may be shared on a need-to-know basis with authorised EBK entities and personnel, professional advisers, payment and checkout providers, email-delivery and customer-management providers, website hosting and form-processing providers, financial institutions, regulators, law-enforcement bodies and suppliers needed to fulfil your request or comply with law. We do not sell personal information.

7. Cross-border processing

Some approved cloud, email, payment, checkout or support providers may process information outside South Africa. We take reasonably practicable steps to apply contractual, legal or organisational safeguards consistent with section 72 of POPIA.

8. Retention

Information is retained only for as long as reasonably necessary for the purpose collected, the duration of the relationship, applicable transaction, warranty or dispute periods, and legal or regulatory requirements. Information no longer required is securely deleted, destroyed or de-identified where reasonably practicable.

9. Security

We apply reasonable technical and organisational safeguards appropriate to the information and risks involved. No internet transmission or storage environment can be guaranteed completely secure. Suspected security compromises are managed under applicable incident-response and notification duties.

10. Your rights

Subject to POPIA and PAIA, you may request access to personal information, ask for inaccurate information to be corrected or deleted, object to particular processing, withdraw consent, request evidence of authorisation, or lodge a complaint. We may require proof of identity before acting on a request.

11. Direct marketing

Electronic direct marketing will be sent only where permitted under POPIA. Optional marketing consent is separated from requests needed to deliver a guide or service. Every marketing communication will provide a reasonable way to opt out. Service, transaction, security and requested-support communications are not necessarily marketing messages.

12. Cookies and similar technology

Our use of browser storage, cookies and optional categories is explained in the Cookie Notice. Non-essential categories remain off unless selected through the privacy controls.

13. Children

The platform is intended for business and professional users. We do not knowingly collect personal information from children without lawful authority or the consent of a competent person.

14. Complaints

Please contact us first at info@ebksolutions.co.za. You may also approach the South African Information Regulator through its complaints channel.

15. Updates

We may update this notice to reflect operational, legal or technology changes. The effective date and version above identify the current publication.